Dynamic, results
driven, IT Professional, with extensive experience implementing and managing
programs, projects, teams and deals. In depth experience and proven expertise delivering
global enterprise solutions, including sales touch points, project planning,
resource fulfillment, project execution and production support. Over 20 years
of successful IT enterprise leadership, planning, administration, and support.
Areas of Expertise include:
·
Global team management, oversight, and development. |
·
Expert knowledge of IT support methodology. |
·
Expert product knowledge of multiple platforms/solutions. |
·
Proven knowledge of enterprise architecture. |
·
Managing relationships with clients and third-party
vendors. |
·
Global, high tech, project implementation and management. |
microsoft, Seattle, WA 2016 2018
Technology Service Professional
Provide technical
leadership for Microsoft pre-sales activities with CRM customers. My SAP/ERP
background promoted me to nationwide AX sales motions. Serving as an industry
expert to educate, drive, and lead Microsoft sales motions toward long term
strategic initiatives.
·
Lead for customer interactions to
discover their needs and wants and deliver demos, presentations, and education
to drive adoption of Microsoft solutions to enhance their business processes.
·
Top-level resource for sales.
Starting in the Gulf region I moved on to support the entire western USA and moved
from just CRM to enabling sales motions across the Dynamics 365 suite.
·
Investigate & develop go to
market and sales motion plans for active and future sales initiatives.
·
Build customer network and
develop relationships providing access to people and information vital to
securing current and future business.
SAP America INC, Newtown Square, PA 2014 2015
Enterprise Architect
Provide technical
leadership for SAP pre-sales activities with top 25 Global customers.
Serve as a global industry-wide expert to educate, drive, and lead SAP sales
motions toward long term strategic initiatives.
·
Top-level SAP resource for sales
·
Investigate & develop go to
market and sales motion plans for the largest SAP sales initiatives.
·
Build deeper relationships with
customers providing access to more areas of business needs. Securing trust by addressing
current or future business and technical process issues.
Network Appliance, Houston, TX 2012 2014
SAP Solution
Architect
Responsible
for all SAP pre-sales activities in the Central and Eastern Region. Serve as an
industry expert to educate, drive, and lead SAP sales motions.
·
Develop go to market and sales
motion plans for SAP sales initiatives
·
Serve as SAP ambassador for/with
partners to enable collaborative sales motions
·
Address and resolve complex
technical and business process issues both pre and post-sale
·
Deliver technical and functional
documentation and demos for sales reps and customers to ensure the use of best
practices and repeatable sales motions
HewLett packard, Houston, TX 2010 - 2012
Business Analyst SAP Archiving and
Global Records Management
Led team to meet
goals, champion technical expertise, deliver training and oversight to enable
the CIO goal of a 40% reduction of total DB space and records management
compliance worldwide. My success in building the SAP Archiving program provided
me the chance to provide leadership for the records management project driving
metrics from 3% past a fiscal year-end goal to 45% complete within four months
enabling me to provide two CIO goals within one year.
·
Managed and drove metrics across
the global IT environment to meet and surpass named CIO goals.
·
Developed global IT standards for
records management including assessment, engagement, training, and onboarding
through completion allowing the company to retain records according to their
legal obligations.
·
Developed program training,
standards, and knowledge sharing to enable automated archiving for SAP systems
within HP resulting in a 34TB reduction of DB space globally after the first
run.
·
Developed new standards and
metrics for team performance and enhanced the teams roles in client
relationships providing interaction and job satisfaction resulting in
dramatically enhanced performance.
SAP America INC, Newtown Square, PA 2001 - 2009
Consulting
Delivery Manager CRM Delivery
Manage teams of clients, consultants, and project managers to ensure
margin, successful business deals, and overall project success. Led entire west
coast region in 08 resulting in the majority contribution of revenue to the CRM
team by region.
·
Led ad hoc and sales-driven
activities to ensure SAPs competitive advantage due to superior product
knowledge.
·
Performed solution/risk reviews
during all phases of projects to ensure timely success, stakeholder involvement,
and acceptance.
·
Developed and managed actionable
performance metrics for projects and project teams resulting in consistent,
award-winning success for my clients and team members.
·
Provided talent management
expertise to allow my team to grow their depth and breadth of knowledge
resulting in the most senior team for SAP CRM consulting.
·
Engaged project teams and client
executives to uncover gaps in design and to develop and improve overall
business process performance for SAP products, providing additional sources of
revenue via SAP services.
·
Facilitated transition to SAP
product/s or transition to a new version of SAP product to ensure the project
and product are accepted as per the mutually agreed upon SLA. Including
training/user acceptance, release strategies, and change management.
·
Participated, led, and
contributed to regular meetings within SAP, clients, and project teams to
ensure open lines of communication resulting in clear roles, responsibilities,
and project metrics.
·
Developed short and long-term
strategies for project/software implementation based on client goals resulting
in actionable project plans, implementation methodology, and release strategy.
Technical
Consultant - Principal Consultant
Progressed from BASIS administration duties to technical team lead to SAP
project architect. Led teams to enable
functionality for high tech clients to integrate global and regional business
processes utilizing SAP products and existing client infrastructure. During my career at SAP I focused on BASIS
and architecture and became one of the leading technical resources for SAP
resulting in 2006 SAP Field
Services Outstanding Contributor Award members, 2006 Service Excellence Award,
2006-2007 Top Talent with Hi Potential A Sample of my clients included:
·
Microsoft Jan 2006 Dec 2007.
SAP team lead for three concurrent CRM projects covering sales, service, and
support. Developed an SAP change management strategy and implementation
methodology utilizing SAP Solution Manager, which was adopted for all current
and future SAP implementations.
·
Hewlett Packard June 2005 Dec
2005. SAP project architect/lead for CRM global call center implementation. Directed
a team of SAP, third party and client functional and technical resources to
capture global and regional business process needs and translate them into an
SAP blueprint and implementation strategy focused on a single instance. The
resulting plan was accepted by HP and adopted for its global call centers.
·
Adobe Nov 2004 Jan 2005. SAP
technical lead for a global CRM implementation of IC, ICSS, and Internet Sales.
Instructed the Adobe team through implementation, testing, and go live.
Provided production support, training, documentation, and monitoring
methodology.
·
Hewlett Packard Sept 2002 Oct
2004 SAP technical architect for two concurrent global CRM sales web services
projects. Responsible for blueprint and implementation including performance
and support of all technical aspects through go-live. As the sole representative
from SAP, I was responsible for all SAP communication and project management
resulting in the timely completion of all projects.
·
Hewlett Packard Palo Alto, Dec.
2001 Aug. 2002 Technical lead for CRM Internet sales project from demo
through production.
·
Samsung Piscataway, NJ, June.
2001 Nov. 2001 Technical lead for CRM mobile sales project. Responsible for
implementation, performance, and support of all components through go-live.
·
As a
recognized expert in J2EE and SOA, led some of the first SAP Sales (CRM)
projects providing world-class execution of these technologies.
Wharton School
of Business, PHILADELPHIA, PA 1994
2000
IT PROJECT LEADER
Guided a team
of six direct reports and ten indirect reports to set the strategic direction
for the instructional technology at the Wharton School. Supported 2500 clients
within the Wharton lab, classroom, and research environments.
Education
& CERTIFICATIONS /
TRAINING
Microsoft
Dynamics certified professional. SAP-certified Enterprise Architect.
SAP Educational
Services/Basis boot camp, CRM boot camp, JAVA performance and tuning; Mercury
Interactive/Loadrunner Boot Camp; HP Educational
Services/HP-UX Network Administration, HP-UX System and Network Administration
III; Computer Learning
Center, Philadelphia, PA, Diploma in Programming emphasis on C